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Spotify - Troubleshooting#

General Issues#

Button error icons explained#

Free icon#

Free Icon

Spotify Premium is required to use the Spotify plugin, this is a requirement set by Spotify.

Warning

The playlist actions are no longer supported due to API updates made by Spotify.

Key error icon#

Key Icon

The key is not configured, you need to Revoke Approval from the bottom of the Play button settings, then go trough wizard again because your tokens are invalid.

Throttled icon#

Throttled Icon

You are being throttled by Spotify, go to the throttling section to find out more.

Button does not work or displays ⚠️#

  1. Make sure you set the Device setting to the device you want to play on.
  2. Make sure the Private Session feature is not enabled. You may need to restart your PC after disabling it.

I have a premium subscription but my button says "Free"#

  1. Log out from your Spotify desktop app.
  2. Go to https://spotify.com and Sign Out.
  3. Press the "Revoke" button in the Spotify plugin settings (at the very bottom).
  4. Restart your computer, sign in and try again.

Wrong song/URI being added to playlist/written to file#

Make sure you have a play/pause button active on that profile/page

Throttling#

I'm seeing a throttled icon#

If the button is telling that you are being throttled, Spotify has throttled your connection and there is nothing we can do. Please wait the time displayed on the button, and you should be un-throttled automatically.

I'm getting a "Throttled" image on my keys for a few seconds and it then disappears#

You are sending too many requests to Spotify. The following actions are API-intensive, consider removing them and see if it improves, or place the actions inside of a folder/ secondary profile.

  • Play/Pause action.
  • Repeat Mode action.
  • Shuffle Mode action.
  • Volume actions (if Display volume on key is enabled).

I keep having to authenticate my account#

This is a known issue if you are running Stream Deck as administrator. Doing this is strongly discouraged. It's firstly a security risk as it allows 3rd party plugins to run as administrator. Secondly, it is known to cause various issues in saving plugin settings as well as losing authentication tokens.

Device / playlist#

The device dropdown is empty#

Note: Not ALL devices will be recognized, simply because Spotify’s API doesn’t support them. SONOS is one example of devices not supported.

Start by playing a song in your player (the one you want to control). Then go out of the profile that has the Spotify action on and it, and then back in. Combo should populate. If after the above it's not populating: Chances are you authorized on a different Spotify account than the one you're now playing the song in.

Try the following:

  1. Log out from both your browser and Spotify app.
  2. Press the Revoke button on the Spotify plugin (at the very bottom of the settings).
  3. Press the "Click here" message in the setup wizard.
  4. Verify that it asks you to log in then log in again with the same username to both the player and the browser.
  5. Leave the Stream Deck profile that has your Spotify plugin to another on, then go back.

The playlist dropdown is empty#

Due to API updates from Spotify we are no longer able to support the playlist actions. We recommend using the Play URI action instead.

I don't see a certain playlist in the plugin#

Due to API updates from Spotify we are no longer able to support the playlist actions. We recommend using the Play URI action instead.

Installation issues#

"INVALID_CLIENT: Invalid redirect URI" Error#

You have done step 5 & 6 incorrectly in getting started.

  1. Go to your Spotify Developer Dashboard and click on your application.
  2. Go to "Edit settings" in the top right corner.
  3. Make sure Redirect URIs has 
    http://localhost:4202

"VALIDATION FAILED" Error#

Spotify tries to connect, browser says it succeeded but plugin shows a VALIDATION FAILED error after ~60 seconds. Solution depends on what you see in your browser:

Browser shows an Error:#

  1. Try restarting the Stream Deck and try again.
  2. Change your default browser to Edge and try again.
  3. In Edge browser follow this guide and when you come across the allow/block list, add localhost:4202 to the allow list.

Browser shows Success but plugin still won't connect#

This is related to the plugin not being able to connect to Spotify's servers. There are a mix of reasons why this may happen. The most common are a Firewall, AntiVirus or VPN blocking connection. Locate which one of them on your PC is causing the issue and fix accordingly.

Less common but also possible culprits:#

  • Windows not being updated (make sure you have the latest Windows Update),
  • Spotify is infamous to having issues with IPv6. Follow this guide on disabling it to see if it helps.